Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
★When will be my order shipped?
Our products usually - key word usually - ship within 1-3 working days (working days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, order may tak a bit longer to process, so be patient my friend! Once your order has been shipped, you will receive a shipping confirmation via email with a tracking number.
★How long will be my order delivered?
The time frame for order delivery is divided into two parts:
1. Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 1-3 BUSINESS days after the order is placed.
2. Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination. International delivery usually takes about 7-14 working days to arrive at their destination but may take longer in busy times, such as Christmas time. Thanksgiving Day. Black Friday. Cyber Monday etc. if your order is shipping to Brazil or Russia, it will take about 30 days to arrive at arrive at their destination but may take longer from time to time.
Please note: Anewow is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, air and ground transportation strikes or delays.
★How are shipping rates calculated?
We offer Four kinds of shipping options, the shipping rate depends on your order amount and vary in your shipping zone:
1. Standard Shipping(7-14 working days)
Per order amount: $1.00 – $69.99 $8.99
2. Free Shipping(7-14 working days)
Per order amount: $69.99 and up Free
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees and not included in your order and/or shipping total. We are not responsible for fees associated with import. All fees must be paid by the parcel recipient.
★Do you combiner orders?
Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address.
★Can I have my order delivered to a PO Box address?
Yes! We do deliver to PO boxes for Standard Shipping Orders, but we are unable to ship Expedited orders to PO boxes!
★Package is in my country but tracking hasn't updated.
We are super excited for you to receive your order, but please be patient! International orders may take up tp 21 working days to be delivered, however your package may be delayed by customs, or may simply be missing a scan.
It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply location your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your tracking number.
If 21 full working days pass and you do not receive your order, please contact our Customer Care Team with your order number! Please note, we are unable to assist you further with your order until after the 21st working day.
★Can my parcel be redirected to a different address?
Once your order ships, we are unable to make any changes to the shipping address. Your should still be able to updata your address on your local post website. Though, if your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!
★Will my package be charged customs?
All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value.
These fees are not included in your order and/or shipping total. Anewow assumes no responsibility for duties incurred on discounted, promotional or give away items. All fees must be paid by the parecel recipient.